Refund Policy
Last update:
September 18, 2025
At URSO Ingeniería, we want you to be satisfied with your purchase. If you buy my book, 'Instalaciones Eléctricas. Guía de la NOM-001-SEDE-2012 y del NEC' (Electrical Installations. Guide to NOM-001-SEDE-2012 and the NEC), and you are not satisfied, the following are the conditions for a refund:
1. Timeframe for Requesting a Refund
You have 30 calendar days from the book's delivery date to request a refund.
2. Conditions for Accepting a Return
The book will be eligible for a refund if it meets all of the following requirements:
• It is in perfect physical condition, with no damage or marks (including the cover, interior pages, and seals).
• No cover or components have been detached (glue must be intact).
• It has not been used in a way that compromises its ability to be sold as new.
3. Process for Requesting a Refund
Send an email to soporte@urso.mx with the following information:
• Your full name
• Order number
• Delivery date
• Reason for the return
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Photographs to evidence the condition of the book
You will receive a confirmation of return acceptance within a maximum of 5 business days after we review the information.
Once approved, you must send the book back to the address we indicate. Shipping costs will be covered by you unless the error was ours (defective product, wrong shipment, etc.).
4. Refund and Compensations
If the return meets the requirements, a full refund of the price paid for the book will be issued (excluding shipping costs, if they applied and were not our responsibility).
The refund will be processed using the same payment method you used for the purchase and may take up to 10 business days to appear, depending on the financial institution.
If we determine that the item is not in acceptable condition for a return, we will inform you. You can then choose to have the book sent back to you or accept a partial refund, if applicable.
5. Exceptions
Returns do not apply if the book has been used, stained, intentionally damaged, or if any part has been removed.
For international orders, additional shipping or customs costs may apply, which will not be refunded.
6. Contact
For any questions or clarifications regarding the refund policy, please contact:
+52 664 389 6615
Privacy Notice
At URSO Ingeniería, we respect your privacy and are committed to protecting the personal information you provide to us.
This policy describes how we collect, use, and safeguard your data when you visit our website urso.mx and make purchases in our online store.
1. Collection of Personal Data
We may request information from you such as:
• Full name.
• Email address.
• Shipping and billing address.
• Telephone number.
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Payment information (securely processed by authorized payment gateways).
2. Use of Information
The data will be used to:
• Process and ship orders.
• Manage your account and website access.
• Provide customer support and service.
• Send relevant information about your purchase or updates regarding our products.
3. Information Protection
We implement technical and administrative measures to protect your data against unauthorized access, loss, misuse, or disclosure.
4. Data Sharing
We do not sell, rent, or transfer your personal data to third parties. Data is only shared with service providers involved in the purchase, payment, and shipping process, and only under strict confidentiality agreements.
5. Your rights
You may, at any time, request the modification, cancellation, or deletion of your personal data in accordance with the Federal Law for the Protection of Personal Data Held by Private Parties (Mexico).
6. Contact
For any requests related to your personal data, you may write to soporte@urso.mx or call +52 664 389 6615.
Copyright Notice
© 2025 URSO Ingeniería. All rights reserved.
The book 'Instalaciones Eléctricas. Guía de la NOM-001-SEDE-2012 y del NEC' (Electrical Installations. Guide to NOM-001-SEDE-2012 and the NEC), as well as its content, text, diagrams, tables, images, and editorial design, are the intellectual property of David Jiménez Gil and are protected by current copyright laws in Mexico, as well as by international treaties and conventions, including the Berne Convention and the WTO's Agreement on Trade-Related Aspects of Intellectual Property Rights (TRIPS).
The total or partial reproduction, distribution, public communication, or transformation of the book's content, in any form or by any means, is prohibited without the express, written authorization of the author.
International protection guarantees that the work is legally protected in all member countries of the aforementioned treaties, and any unauthorized use will be prosecuted in accordance with the Federal Copyright Law and applicable international regulations.
To request permission for reproduction or use of content, please contact:
+52 664 389 6615